Educational Workshops

Could you or your staff use some practical training on credit, financial analysis or collections?

Here's your opportunity to expand their skills and expertise.

ABC-Amega, with 80+ years experience in commercial credit and collections, is now offering full-day and half-day training workshops.

ABC-Amega has internal experts and external alliances that can provide training in just about any aspect of the quote to cash process, credit management, collections, negotiation skills, etc. Our alliance partners also offer training in soft skills like time management, teamwork, communicating effectively, leadership and the like.

Educational Programs Designed for Credit and Collection professionals

• Basic Financial Analysis -- take your staff's effectiveness in evaluating a customer's creditworthiness to the next level. Learn:

  • How to evaluate the business of a potential customer
  • What financials to ask for, how to analyze them, and what you can learn
  • Cash Flow Analysis, "Eyeball" Analysis, and the Z-Score
  • Find out more

• Credit & Financial Analysis -- evaluate your current credit process and improve how you handle your credit decision making.

  • Appreciate the Importance of Credit in the Cash Cycle and
  • Why Your Company Needs a Credit Policy
  • Analyze Financial Statements and
  • Evaluate a Complete Credit Application
  • Find out more

• ABC's of Collection -- how your collectors can make more effective collection calls.

  • Collector's Telephone Personality -- attitude, voice, approach.
  • Preparing for the Call
  • Conducting the Initial Call -- What to listen for, reaching the decision-maker, handling common objections
  • Follow-up calls and the time value of money
  • Learn More

• Telephone Collection Techniques -- become a confident and productive collections professional.

  • Knowing Your Customer - Knowing Yourself
  • Call Preparation
  • The 7 Step Collection Call
  • Overcoming Objections
  • Working with 3rd Party Collection Agencies
  • Bankruptcy and Litigation
  • Find out more 

• Outside Collection Agency (OCA) Procedures -- an in-depth explanation of how OCAs work including:
  • Claim Placement -- When and how to place your delinquent accounts to ensure the greatest chance of collecting successfully.
  • In-House Collections -- How your account is handled by the Outside Collection Agency.
  • Attorney-Amicable Action -- When and why the OCA would hand-off your account to an attorney in the debtor's locale.
  • The Legal Process -- What to expect when the attorney recommends suit; how to decide if it's worth pursuing; what's next when you say "Yes".
  • Learn More

• Overview of the Legal Process -- learn when a lawsuit makes sense and has the most likelihood of success. Topics:

  • When to sue
  • Court Costs and Suit Fees
  • The commercial law suit -- step by step

• Overview of Business Bankruptcies -- understand the ramifications to creditors of the two primary business bankruptcy chapters and what you can do to help protect your interests.

  • Chapter 7 -- corporate liquidation
  • Chapter 11 -- business reorganization

All of these workshops are flexible and customizable to meet your and your staff's convenience and training needs.

Our Trainers

Training graphic © 2009 Stevie Mann
Image from BigStockPhoto.com