A Word from Our Clients ...
World Wide Coverage Makes ABC-Amega International Collections Single Best Choice
Eric Van Even, Credit Control Manager,
Gosselin World Wide Moving, Belgium
I wish we had used ABC-Amega years earlier. It would have made managing our accounts receivable more efficient and provided better results.
Our business of international relocation takes Gosselin World Wide Moving across the globe. Our customers are found in any one of a number of countries. As a result, handling collections of past due accounts proved difficult.
Before we partnered with ABC-Amega, we had to go to different companies for each country. Now, we only need one.
ABC-Amega's International Collection Services cover all the countries we do business in and more.
Being able to rely on a single company for all our collection needs has streamlined how we manage our receivables. And the results have been exceptional.
Gosselin World Wide Moving began using ABC-Amega’s International Collection Services in 2005. Since that time, more than 90% of the accounts we have handed off to ABC-Amega have been satisfactorily resolved.
We also appreciate the way ABC-Amega handles our customers.
Their staff is not overly aggressive when handling debtors. They understand that they are dealing with valued customers with whom, in most cases, we’d like to continue doing business. This is important to us because we have an established reputation for maintaining the highest standard of quality, service, and professionalism. ABC-Amega shares these values with us.
Our literature assures customers that when relocating, they can rely on our team of dedicated experts and specialized service, making Gosselin Moving their best choice. It's our experience that ABC-Amega’s International Collection Services can confidently say the same!
Born out of VIVET-GOSSELIN, an Antwerp moving company founded in 1930, Gosselin World Wide Moving grew steadily towards an Integrated Logistic Group. Headquartered in Antwerp, Belgium, it has become the household name in the international moving business.
*****
Year after Year ABC-Amega Delivers Superior Results, Quality Service and Added Value
Debra Benskin-Macks, Credit Manager
Taymark, Minnesota, USA
Making the change to ABC-Amega’s commercial collections services has literally turned our past due collections picture around.
Results
Before we went with ABC-Amega, the collection agencies we were using were not very effective. In fact, they were closing more accounts than they were collecting for us.
Taymark has been using ABC-Amega’s commercial collections services since 1999 and the difference is amazing.
Over the past 8 years, ABC-Amega has averaged collecting over 70% of our accounts each year – versus other companies that we used which were at or below 50%.
Service
The service provided by ABC-Amega is top class. Their Account Status website is easy to use, saves us time, and gives us the information we need when we need it. We no longer have to play phone tag. We simply log in and see what is going with our accounts whenever we need to.
And the ABC-Amega staff is great. They give us prompt, consistent contact regarding our accounts. They’re very professional and willing to go the extra mile. Not only are they easy to work with, they manage to make us feel like we’re their only customer.
Value-Add
Another thing that sets ABC-Amega apart from the crowd is their monthly e-newsletter, Credit-to-Cash Advisor. This is an excellent resource. Drawing on years of experience and worldwide commercial collections expertise, the Advisor consistently provides useful information for our credit and collections staff.
Overall, our experience has left us very pleased with our decision to partner with ABC-Amega for our commercial collection needs.
Taymark , a subsidiary of Taylor Corporation located in the Minneapolis-St. Paul metropolitan region, provides youth-oriented promotional and recognition products, including prom and special event decorations, as well as a host of motivational and reward items, decorations and memorabilia products to schools.
*****
ABC-Amega combines impact and benefits that give Canadian companies an edge.
Sherald Cox, Credit Manager
Screenplay Designs Inc., Canada
Our Canadian collection companies just don't have the impact that a US based company does.
It’s my experience that clients, whether in Canada or the US, respond more quickly and positively to collection notices from a US agency – particularly those handled by ABC-Amega.
As soon as we began using ABC-Amega, we saw a difference. Accounts that ignored collection attempts in the past began to move. Often, all it took was a letter and a call from one of ABC-Amega’s collection professionals.
ABC-Amega has improved our receivables picture and helped improve our profitability. 80% of the claims we place with ABC-Amega are paid within the free demand period. That creates a large cost savings for us. It even cuts our postage outlay – which quickly adds up at close to $1 per letter mailed from Canada.
I've shopped around. And when it comes to consistently providing quality, professional service and above average results, ABC-Amega tops my list.
Here’s a few of the other benefits that set ABC-Amega apart:
- Competitive collection fees.
- Account Access Website - Easy online access for submitting claims, viewing the status of active collections, and sending the collector follow up information. The site has just enough information without a lot of clutter. I log in, get what I need, and am on to my next task in minutes.
- High rate of pay in Free Demand - I mention this again because it's so impressive. You just don't see this with other agencies.
- ABC-Amega's Staff - This is a big plus for me. Highly professional, friendly, they are more than accommodating. The best part is you aren't passed from one customer service agent to another. One service person is assigned to your account. This dedicated staff member is available to you whenever you have a question or need help. You feel they are working with you and not just preforming a service for a fee.
We work hard to qualify customers to prevent the need for sending accounts to a third party collection agency. But when we must, I’m glad that I can trust ABC-Amega to handle them thoroughly and effectively. And to keep it all pretty much hassle free for me.
Screenplay has been offering retailers a complete line of quality social expression giftware for over 10 years. Strong commitment to customer service, quality assurance, and on time delivery has been the cornerstone of its business.
*****
ABC-Amega provides outstanding service, great results and flexibility.
ABC-Amega gives us exactly what we look for in an A/R management partner - outstanding service, great results and the flexibility to meet all our debt collection needs. We're provided with feedback, information, and convenient on-line reporting that lets us keep in touch with the collection process. Follow-up is excellent and we're very pleased with the recovery rate. Their professional handling helps maintain our relationship with our customers. ABC-Amega's people are right there for us with attention to detail and quick response to our needs that gives a personal and satisfying touch to their customer service.
I get a call a day from sales people who want to pitch their collections service. I simply tell them that we have a solid relationship with a very good agency that does a great job for us. I have no reason to consider changing.
Credit Manager - A leading supplier of computer-aided design automation software, providing software and Internet portal services to more than 4 million customers worldwide
*****
"The people at ABC-Amega are the best!"
Company size is not an issue with ABC-Amega - building solid, professional relationships based on integrity and service is.
As a small company, our revenues can be significantly affected by bad debt, even on small balance accounts. We needed a collections partner that would treat our accounts with the same level of importance they hold for us and for the growth of our company. That's exactly what we found at ABC-Amega.
For the past 17 years, we've been treated with genuine interest and our accounts have received professional, timely and effective handling.
ABC-Amega's professional approach was never more appreciated than after a brief experience we had with another agency.
When we made the decision to turn all of our accounts over to ABC-Amega, their staff picked up our accounts and never missed a beat, treating us with their customary courtesy and service. ABC-Amega now continues to be our only agency for third party debt collections.
In addition to a very satisfactory recovery percentage, ABC-Amega does an outstanding job of dealing with our customers.
Just as each account placed for collection is important to us, so is each customer. ABC-Amega does an outstanding job of managing the account, while keeping our relationship with the customer intact. In our opinion, they have achieved that all important balance between customer retention and collecting the debt.
The people at ABC-Amega are the best!
All of the staff we deal with impress us with their integrity, professionalism, flexibility and genuine interest in our company. They listen to what we need and handle their end of the transaction as an interested partner in our success.
I've recommended ABC-Amega's commercial debt collection service to companies in the electrical industry without hesitation.
In fact, I recommend them to anyone who asks about debt collection. I'm enthusiastic about getting results and working with people who know their business, are true professionals and deal with you in a fair and friendly manner. That certainly describes our experience with ABC-Amega!
Credit Manager - An independent distributor to the electrical contracting industry.
*****
Tom Briand, Corporate Credit Manager
Chemtrade Logistics, Toronto, Canada
We’ve been using ABC-Amega for domestic and international collections since 2005. They always do a great job with whatever accounts we hand off to them. Most of our collections are handled in house, but there are those occasions when we need a third party agency. That’s when we call on ABC-Amega to help us out. Their staff is well-trained, professional. And, as a busy credit professional, I especially appreciate the fact that they do the job and don’t call hounding me for new business.
*****
Istvan Nemeth, Office Manager
Rydium Canada Inc., Toronto, Canada
Collecting from past due and negligent clients – particluarly those outside of Canada – was a serious challenge. One we solved by giving those accounts to ABC-Amega. The staff and service is great, and so are the results.
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